PRICING
Grape Squad is your virtual IT department
Designed and built to help you save time, money and frustrations for your IT needs. Regardless of how large or small your company is, we have a support package to fit your needs. Please note, these support tiers are a basis and are customizable based on your true needs. Please contact us to discuss further!
Select
Reserve
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Support ticket management via
24-hour service desk system
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VinESB, Revel, Nexternal -TrueCommerce expertise
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General IT support - Troubleshoot and resolve issues with business systems
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Up to THREE hours per month of VIRTUAL support
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ONE hour monthly IT meeting with winery management and your dedicated Grape Squad technician
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Proactively Identify opportunities for improvement based on industry knowledge and best practices
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Review open issues and identify unreported issues
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Review new product features across ecosystem
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Grand Reserve
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Support ticket management via
24-hour service desk system
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VinESB, Revel, Nexternal -TrueCommerce expertise
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General IT support - Troubleshoot and resolve issues with business systems
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Up to SIX hours per month of VIRTUAL support
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ONE hour monthly IT meeting with winery management and your dedicated Grape Squad technician
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Proactively Identify opportunities for improvement based on industry knowledge and best practices
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Review open issues and identify unreported issues
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Review new product features across ecosystem
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Monthly Data Health Check
Note: large databases may cost extra-
Export customer and product data
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Scan for data issues based on your preferences
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Correct issues and produce data health report
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