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TOTAL CARE PLAN

Comprehensive Care, One Fixed Price

Total Care Plan Evaluation

The starting point for a Total Care Plan (TCP) is a TCP Evaluation. The TCP Evaluation is simply a set of discussions, (around 4-5 hours total on average) between Sam Weiner, our Founder and vCIO service provider, and key stakeholders in your winery. A couple highest level business/technology conversations are followed by formal Architecture, Service, and Risk assessments, leading to a Strategy Review.

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You can get a good idea of how this works in an interview Sam did with the CEO of Humanize IT (the tool we are using to help guide these discussions):
 

Three Core Capabilities, One Premium Service

Based on the TCP Evaluation, we agree with each client on a TCP subscription rate to cover the solutions and services they require (in keeping with our identity as a Bespoke Winery MSP).​ These solutions and services fall into three Core Capabilities we need to excel at to deliver consistently great results.

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This​ is key. Every winery is unique because every winery owner is unique and has unique dreams, perspectives, and specific business goals. The core of Total Care Plan IT Leadership is a regular strategic meeting (typically a Quarterly Business Review) where the WineryConnect Virtual Chief Information Officer (vCIO) works with each winery to build on TCP Evaluation discussions. Each meeting we will revisit the Architecture, Services, and Risk assessments, reviewing progress and identifying new objectives. WineryConnect works with ownership and management to progressively align technology to support business objectives. In other words, TCP subscriptions are not just Bespoke up-front, they are continually tailor-fit to each client as needs change over time.

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The cost of many of the services we resell and manage is highly variable. For instance Point Of Sale services and backup services often vary greatly in cost based on volume of usage or other particulars. On the other hand, some Centralized Services don't vary greatly in cost, and at the same time provide great value to all or most wineries. These services are included in all TCP subscriptions.

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The Total Care Plan includes a selected (and growing) set of these services such as (just a few examples):

  • Our proprietary commerce data fabric, the CommerceConnect Fabric (CCF)

  • Remote Management & Monitoring of the Revel POS system (Revel Guard)

  • Properly licensed and powerfully customizable music streaming (Pandora CloudCover)

  • Secure networking via MySonicWall remote management for SonicWall firewalls

  • Remote Management & Monitoring of reliable and configurable network infrastructure from Hewlett Packard Enterprise using the Instant On portal remote management for Aruba managed switches and wireless access points

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Our Grape Squad is absolutely industry expert. We started helping wineries in 2013, and the Grape Squad has learned over the years from all our clients how best to support winery staff in engaging consumers in the tasting room, online, at festivals, and in other contexts.​ Read more about the foundation of the Grape Squad under Service Desk.​​

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The biggest things that differentiate one TCP subscription from another are the number of staff the Grape Squad supports, the number and type of systems the Grape Squad supports, and the level of support needed by all of the above.

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​Where our clients need particularly complex and individual technology support, WineryConnect offers Professional Services (custom software development with a focus on integration, automation, and management reporting) on a project basis. Very often these projects will take the form of enhancements to CCF as clients need custom reports created and Connections built to additional cloud business systems. In this way WineryConnect is able to support a continually expanding ecosystem of best-of-breed business systems which work for wineries (Point Of Sale, online stores and wine clubs, online reservations, etc.). CCF is included in TCP, creating a feedback loop - the more Connections we build, the more broadly we can support winery operations, and the more broadly we support winery operations the more we will identify opportunities to build Connections.

In addition to continually adding business system partners, WineryConnect works closely with the Finger Lakes Community College to nurture technically minded students with an interest in wineries and the Grape Squad. The net result is a virtuous cycle where we continually enhance the services we offer, and we continually grow the people who support those services.

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For more information, please Contact Us.

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